I give you, perhaps, the best and deepest piece of analysis I’ve ever read in a World Bank report. Timothy Taylor explains it nicely:
What do development experts think that the poor believe, and how does it compare to what the poor actually believe? For example, development experts were asked if they thought individuals in low-income countries would agree with the statement: “What happens to me in the future mostly depends on me.” The development experts thought that maybe 20% of the poorest third would agree with this statement, but about 80% actually did. In fact, the share of those agreeing with the statement in the bottom third of the income distribution was much the same as for the upper two-thirds–and higher than the answer the development experts gave for themselves!
Dedicated, well-meaning professionals in the field of development—including government policy makers, agency officials, technical consultants, andfrontline practitioners in the public, private, and nonprofit sectors—can fail to help, or even inadvertently harm, the very people they seek to assist if their choices are subtly and unconsciously influenced by their social environment, the mental models they have of the poor, and the limits of their cognitive bandwidth.